Returns Policy

Returned products must be unopened and sealed, unless defective. They must be returned within 7 days. After 7 days, no returned products will be credited. The seal of all the products must be intact and unbroken. All products should be in their original condition. Before returning the product, please send an email to In your email, please include your order number, date ordered, and reasons for return.

If you have any problems, please contact us via our Contact Form below. If you wish to return/exchange your order please fill in all of the required information on your Returns Form

    Returns address:

    Four Paws Groom School
    59 Clifton Drive
    CW9 8BQ

    You are responsible for all postage and packing costs and these will not be refunded. Refunds and exchanges can only be given for products received by us within 40 days from receipt of order and only if we have the original packaging and any remaining content returned to us. However, exchanges will not be further exchanged or refunded. Products that are out of date will not be refunded.

    Please allow at least 7 working days for your refund or exchange to be processed. We cannot be held responsible for lost returns, caused by your choice of carrier. We therefore recommend you send your goods back via a recorded, special or proof of delivery service.


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